In transforming organizations, Mr. Waggener views strategic growth plans as very similar to treatment plans for families, and he focuses on empowering employees and management teams with short-term, measurable goals and long-term objectives, driven by clarity of purpose. Foundations Recovery Network’s purpose is to “build lifetime relationships for long-term recovery.”
Throughout his career, Mr. Waggener has been an advocate for substance abuse and mental health services for individuals and families struggling with co-occurring disorders. He was a founding member of the board of the Mental Health Association of Middle Tennessee and is a fellow in the American College of Healthcare Executives. He currently serves as the chairman of the board for The Next Door, a non-profit provider serving women with co-occurring mental health and addictive disorders who are being released from incarceration or are at risk of incarceration.
Prior to Foundations Recovery Network, Mr. Waggener was with Lakeside Behavioral Health System for 13 years and was the Chief Executive Officer of that facility for the last 9 years of service. During his tenure there he expanded psychiatric service lines to include geriatric services, ECT, child and adolescent partial hospital and intensive outpatient services, dual diagnosis treatment for adults, mobile crisis services, managed units in medical hospitals and developed and implemented the Lakeside Psychiatric Triage service for Memphis/Shelby County. Under Mr. Waggener’s leadership, Lakeside and Southeast Mental Health Center created a for-profit/not-for-profit joint venture hospital called Community Behavioral Health, designed to fill a gap in private, largely Medicaid-funded inpatient services in downtown Memphis. In 2003, Lakeside was awarded the Quality Progress Award by the Greater Memphis Association for Quality and was awarded the Quality Leadership Award in 2004. Mr. Waggener was recognized by Universal Health Services, Lakeside’s parent company, in 2001, 2003, 2004 and 2005 with that company’s top leadership and excellence awards.
Mr. Waggener has served in leadership roles in not-for-profit community mental health centers in both rural and urban settings as well as in for-profit, publicly traded companies and privately-held companies. He has provided direct patient care to most populations and ages. Mr. Waggener has served on the Executive Committee of the Memphis/Shelby County Mental Health Summit, the Fayette County Foster Care Review Board, the Tennessee Hospital Association, the National Association of Psychiatric Health Systems, and the West Tennessee Association for Child Care. He is a 2003 alumnus of Leadership Memphis. Mr. Waggener is a father to three daughters and has been married to his wife Liz for over 20 years.
Following the 1996 presidential election, he moved to Perot’s IT Services company, Perot Systems. Lee worked for Perot Systems mainly in the healthcare division through 2006.
His entrepreneurial spirit and creative drive led him back to Nashville, working with digital music startups PassAlong and Speakerheart. He joined Foundations Recovery Network in June 2008 as Chief Information Officer before taking on the role of Chief Marketing Officer in 2012, where he led the transition from traditional referral, yellow pages and paid marketing campaigns to an SEO/SEM and social media strategy. This paradigm shift has transformed FRN into an industry leader within behavioral healthcare. This change was coupled with new processes for calls, leads and admissions to all be analyzed and monitored in real time.
Lee also spent eight years in the U.S. Army Reserves, completing Air Assault School and Officer Candidate School and finishing his service as an armor officer. In 2009, Lee took up triathlons and running and has now finished 30 triathlons, including two Ironman Triathlons and an Ultra-Marathon. Lee is married to artist Jennifer Pepper and has two sons, Miles and Cy. You can follow him on Twitter @plpepper.
During her tenure and as part of the senior management team, the company grew from 38 company-owned restaurants to three brands with 350 locations. During this period, revenues grew from $85 million to $997 million.
Carol established and directed all core human resources functions, such as talent acquisition, employee relations, performance management, compensation, benefits and HRIS. She also has extensive experience in employment law, mergers and acquisitions, crisis management, project management and process improvement.
Prior to O’Charley’s Inc., Carol was a consultant with Kraft CPAs, a large local accounting firm that offered HR Consulting Services. Initially, she entered the field of HR in 1986 with the Hospital Corporation of America and recruited medical personnel for the King Faisal Hospital in Riyadh, Saudi Arabia.
Carol graduated with a Bachelor of Science degree from Lipscomb University.
Her history in Web design began in 1999 at Gaylord Entertainment in Nashville, Tenn., with their digital department, Gaylord Digital. From Gaylord Entertainment, Carter moved on as co-Webmaster with Musicforce.com when it was acquired by Christianbook Distributors. Two years later, she joined PassAlong Networks, a recognized leader in the digital music space. At PassAlong, she initially led the creative department and later became the product manager for StoreBlocks.com, the foundation of their B2B platform.
At Foundations Recovery Network (FRN), Carter oversees and manages nearly 130 web properties by implementing the latest search engine optimization (SEO) principles, Web design, SEO approach, strategies and methodologies in order to rank well in this highly competitive space. She also leads the Creative department for all design projects and requests.
Her other passions include cycling, running and photography.