Frequently Asked Questions

Whatever your questions or concerns may be, we’re here to help. Treatment can be confusing, and we want to make it as easy as possible for you or your loved one to find recovery. If you don’t find the answer to your question below, we’re happy to help answer your questions over the phone at 615-490-9376 and encourage you to reach out.

Popular

  • What insurance information will I need handy to verify my benefits?

    Once you’ve submitted your verification of benefits form, one of our professionals will call from a 615 area code phone number soon.

    The information you’ll need to have ready when we call can be found on your insurance card:

    • Insurance Provider’s Name
    • Insurance Subscriber ID
    • Insurance Group Number
    • Insurance Customer Care Number
  • Which insurance providers does FRN work with?

    We work with many providers, but coverage may vary by state or policy. Some of the major providers that we work with include:

    • CIGNA
    • Blue Cross Blue Shield (varies by state)
    • Aetna
    • Humana
    • UnitedHealth
    • MultiPlan
    • ValueOptions
    • ComPsych
    • Exclusive Care

    This list does not cover the full range of companies that we work with, so if you don’t see your insurance provider on this list, that’s okay. We’ll find out what your coverage options are.

    Learn More

  • How will my costs for treatment be determined?

    Costs for treatment are determined by a number of factors such as:

    • Your particular diagnosis
    • Your recommended length of stay at the treatment center
    • Considerations for continuing care, such as transitioning into outpatient treatment and sober living after a residential program
    • The accommodations and location of the treatment facility
    • Once we speak with your insurance provider, we can determine what your policy covers and what costs may need to be paid out-of-pocket. Private pay options are available as well. Our goal is to find the treatment center that best fits your specific needs and your financial capabilities. We calculate all fees up front so that you are not surprised with hidden bills or fees later on

    Learn More

  • What’s the difference between outpatient and residential treatment?

    Outpatient Treatment

    First things first, the term “outpatient” is the umbrella term for two types of treatment, Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP). Here’s the difference:

    • IOP – This is an outpatient treatment program that combines frequent therapy sessions with encouraged participation in a 12-Step program. Many IOP patients have individual or group therapy more than 10 hours a week.
    • PHP –  This outpatient treatment program is the step between residential and IOP. While you spend a lot of time at the outpatient facility, you go home every evening. Like IOP, you’ll be involved in therapy sessions and encouraged to participate in a 12-Step program, but you are also supported by staff at the facility during the day.

    Residential Treatment

    Sometimes inpatient treatment is also referred to as residential treatment and involves an approximately 30- to 90-day stay at a facility. Here, patients get a change of scenery, time for reflection and distance from circumstances that may have contributed to the addiction. By taking patients out of their immediate environments and into one that fully immerses them into treatment with continuous support from residential counselors and clinical staff, space is created to learn and practice new, healthy habits in a safe place and with other people going through similar processes.

  • Can I go to residential treatment and still keep my job?

    While we cannot speak on behalf of your particular employer, certain laws such as the Family Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA) can protect you from termination as long as you have not come to work while intoxicated or high. While both can prevent you from getting fired, the ADA cannot grant you time off from work for treatment.

    It’s a good idea to speak with your organization’s human resources representative to learn how the company handles medical leave or addiction treatment. You may be surprised. Many employers want to help their employees through treatment and may have partnerships or programs in place to do just that. We cannot guarantee that they do, but it’s worth researching this information for yourself.

    In fact, if you are a licensed professional, going to treatment may help you keep your job. With expertise in licensure and employment, Talbott Recovery’s Professionals Program has helped many people transition back into the career they love after treatment.

Browse other questions

  • Common questions from those seeking treatment for themselves
    • How long will I be in treatment?

      Time spent in treatment varies by patient, and while it may be different for you or your loved one, the average length of stay in an inpatient setting is between 25 and 30 days. In an outpatient setting, the average time frame is 30 sessions. The length of time in treatment depends on your particular situation; sometimes it’s shorter, sometimes it’s longer. Regardless of the the amount of time, we will find the best program for you by factoring in the components of your life, including your particular diagnosis, your work, your family and your insurance coverage.

      It’s also important to note that the end of an inpatient stay isn’t usually the end of treatment altogether. We’re here for you through all the steps down including outpatient and aftercare.

    • Can I go to residential treatment and still keep my job?

      While we cannot speak on behalf of your particular employer, certain laws such as the Family Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA) can protect you from termination as long as you have not come to work while intoxicated or high. While both can prevent you from getting fired, the ADA cannot grant you time off from work for treatment.

      It’s a good idea to speak with your organization’s human resources representative to learn how the company handles medical leave or addiction treatment. You may be surprised. Many employers want to help their employees through treatment and may have partnerships or programs in place to do just that. We cannot guarantee that they do, but it’s worth researching this information for yourself.

      In fact, if you are a licensed professional, going to treatment may help you keep your job. With expertise in licensure and employment, Talbott Recovery’s Professionals Program has helped many people transition back into the career they love after treatment.

    • How much does treatment cost?

      Cost depends on what you want, need and, honestly, have the resources to pay for, including what your insurance will cover. We want to help you find the best clinical fit for your individual needs. Even if we determine that we aren’t the best fit for you either clinically or financially, we have a whole team designated to helping connect people with other options that can help them.

      Learn More

    • How will my costs for treatment be determined?

      Costs for treatment are determined by a number of factors such as:

      • Your particular diagnosis
      • Your recommended length of stay at the treatment center
      • Considerations for continuing care, such as transitioning into outpatient treatment and sober living after a residential program
      • The accommodations and location of the treatment facility
      • Once we speak with your insurance provider, we can determine what your policy covers and what costs may need to be paid out-of-pocket. Private pay options are available as well. Our goal is to find the treatment center that best fits your specific needs and your financial capabilities. We calculate all fees up front so that you are not surprised with hidden bills or fees later on

      Learn More

    • Do I have to have insurance?

      In short, no. While we accept payment through a variety of insurance providers, you are not required to have insurance. However, in the instance that a patient doesn’t have insurance, that patient would be responsible for all treatment expenses.

      Learn More

    • Which insurance providers does FRN work with?

      We work with many providers, but coverage may vary by state or policy. Some of the major providers that we work with include:

      • CIGNA
      • Blue Cross Blue Shield (varies by state)
      • Aetna
      • Humana
      • UnitedHealth
      • MultiPlan
      • ValueOptions
      • ComPsych
      • Exclusive Care

      This list does not cover the full range of companies that we work with, so if you don’t see your insurance provider on this list, that’s okay. We’ll find out what your coverage options are.

      Learn More

    • How do I find out if my insurance policy covers treatment costs?

      Our insurance advocates are clinicians who work with insurance companies to verify your benefits for coverage. We’ll advocate on your behalf based on our conversation with you, but ultimately your insurance provider will determine what they will pay. This process comes at no cost to you; you will not be obligated to pay anything to find out what your options are and what your policy covers. Contact us today at 615-490-9376 to get your benefits verified for free.

      Check Your Coverage

    • What insurance information will I need handy to verify my benefits?

      Once you’ve submitted your verification of benefits form, one of our professionals will call from a 615 area code phone number soon.

      The information you’ll need to have ready when we call can be found on your insurance card:

      • Insurance Provider’s Name
      • Insurance Subscriber ID
      • Insurance Group Number
      • Insurance Customer Care Number
    • What is integrated treatment?

      Oftentimes, substance use is accompanied by one or more mental health issues. Integrated treatment is simply one way to say that we treat the whole person by addressing both the addiction and your mental health. At Foundations Recovery Network, we assess your unique needs and work with you to set goals based on those needs.

      Learn More

  • Common questions from those seeking treatment for loved ones
    • How do you convince someone to seek help?

      We know this question ultimately comes from a place of love, which makes us wish we had a perfect equation for getting someone into treatment. Deciding to get help is a personal decision, which we know may be a scary realization for you. While you cannot will your loved one into treatment, you can support them if they decide to go on their own. In the meantime, our team can help you find answers to the questions you may have about your loved one getting help.

      Learn More

    • Will I be able to stay in contact with my loved one during treatment?

      Absolutely. At our inpatient facilities, we keep you connected with designated times for phones calls and through family weekends. Family weekends give you the opportunity to see your loved one in person.

      At our outpatient facilities, we ask that you only contact your loved one outside of treatment hours, unless it’s an emergency.

    • How much does treatment cost?

      Cost depends on what you want, need and, honestly, have the resources to pay for, including what your insurance will cover. We want to help you find the best clinical fit for your individual needs. Even if we determine that we aren’t the best fit for you either clinically or financially, we have a whole team designated to helping connect people with other options that can help them.

      Learn More

    • Which insurance providers does FRN work with?

      We work with many providers, but coverage may vary by state or policy. Some of the major providers that we work with include:

      • CIGNA
      • Blue Cross Blue Shield (varies by state)
      • Aetna
      • Humana
      • UnitedHealth
      • MultiPlan
      • ValueOptions
      • ComPsych
      • Exclusive Care

      This list does not cover the full range of companies that we work with, so if you don’t see your insurance provider on this list, that’s okay. We’ll find out what your coverage options are.

      Learn More

    • My family has been affected by my loved one’s addiction, is there help for us?

      Yes. Addiction causes pain on so many levels. Family – whether they are related or chosen – are the people closest to the situation and often affected the most by a loved one’s substance use. Several of our facilities have family programs that were created to help those recovering from addiction restore relationships, which means helping your family build trust and communication. We also have a strong knowledge-base of resources for your family so you can get the help you’re looking for. Either way, yes. There is help for everyone affected by addiction.

      Learn More

    • What is integrated treatment?

      Oftentimes, substance use is accompanied by one or more mental health issues. Integrated treatment is simply one way to say that we treat the whole person by addressing both the addiction and your mental health. At Foundations Recovery Network, we assess your unique needs and work with you to set goals based on those needs.

      Learn More

  • Common questions from referring professionals
    • Why should I refer my patient to FRN?

      FRN is recognized as a leader in integrated treatment for co-occurring addiction and mental health concerns. Our award-winning model combines evidence-based addiction treatment with innovative therapies for mental health which informs the way we create individualized plans that address these co-occurring disorders effectively.

      We prioritize social and life skills development as well as health, wellness and holistic approaches to long-term sobriety. Our emphasis on education — teaching patients about their diagnoses — is another element that sets us apart from others in the industry.

      Learn More

    • Do you track patient outcomes? How are they used?

      Yes. Foundations Recovery Network assesses treatment outcomes, fidelity and the rate of abstinence post-treatment. These are not individual case studies like those you might see from other providers, but rather, they are the result of years of data collection, both at treatment intake and again at one month, six months and 12 months after treatment. This allows FRN to determine not only the immediate impact of treatment, but also the sustainability of results. By using the most up-to-date and relevant information, we’re continually improving our programs.

      Very few private addiction treatment providers are willing to be this transparent with their outcomes, but real results must be open for scrutiny by completely independent groups. At FRN we have a long history of gathering valid, reliable research outcomes that exceed SAMHSA standards of data collection. Our findings are regularly presented at addiction conferences and shared with the treatment community at large in peer-reviewed journals so that the benefit of our work is multiplied.

      Learn More

    • Will I be able to stay connected to my patient?

      As long as your patient signs a release form to share information that is HIPAA-compliant, you will be able to be as connected to your patient as you would like.

    • How do I refer my patient to FRN?

      Contact us through chat or phone, or if you have a connection to one of our business development representatives, contact him or her directly.

      Referral Services

    • I’m an industry professional. Do you have resources for me?

      Yes. Our conference team puts on multiple conferences each year where you can learn about the latest innovations in the addiction recovery and mental healthcare industry, earn CE credits and have the opportunity to network with fellow industry peers.

      In addition to our annual conferences, Foundations Recovery Network also hosts a monthly Educational Webinar Series, where you can earn free CE credits for attending the live class.

      And finally, our podcast, Recovery Unscripted gives you insights to the field of addiction recovery and mental healthcare by interviewing industry professionals, innovators, advocates and thought leaders. Listen on iTunes, Spotify, Stitcher or wherever you listen to podcasts.

If still have questions, our team is on standby ready to help.
Give us a call at 615-490-9376 or chat with us.